Privacy Policy

Welcome to the Impact Physio website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with this privacy policy, govern Impact Physio’s relationship with you in relation to this website.

We are committed to protecting your privacy and ensuring that any personal information you provide is handled securely and lawfully. This policy explains what data we collect, how we use it, and the choices you have in relation to your personal information.

1. Information We May Collect

We may collect and process the following types of personal data:

  • Name and job title

  • Contact details (including email address and telephone number)

  • Demographic information (e.g. postcode, preferences, interests)

  • Other information relevant to enquiries, customer surveys, or offers

  • IP address and browser type (via cookies)

2. How We Use Your Information

The data we collect helps us understand your needs and allows us to deliver and improve our services. In particular, we may use your information for:

  • Internal record keeping

  • Improving our products and services

  • Sending promotional emails about new services, offers, or other updates (only if you have opted in)

  • Contacting you for market research purposes (by email, phone, or post)

  • Customising our website to match your interests

We only process your data where we have a legal basis to do so, such as your consent or our legitimate interest in operating and improving our services.

3. Security of Your Data

We take your data security seriously. Appropriate physical, technical, and managerial safeguards are in place to protect your information against unauthorised access, loss, or misuse.

4. Cookies

Our website uses cookies to improve your experience and help us analyse site traffic. A cookie is a small file stored on your device that helps us understand your preferences and usage behaviour.

We use traffic log cookies to identify which pages are being used. This data is used only for statistical analysis and is anonymised.

You can control and/or delete cookies via your browser settings. However, disabling cookies may limit your ability to use certain features on our website.

5. Links to Other Websites

Our website may contain links to third-party websites. Please note that once you leave our site, we do not control and are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external sites you visit.

6. Controlling Your Personal Information

You have rights under data protection law, including:

  • The right to access personal data we hold about you

  • The right to have inaccurate data corrected

  • The right to request deletion of your data (subject to legal requirements)

  • The right to opt out of direct marketing at any time

You can exercise these rights by contacting us via the details below.

We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted third parties who help us deliver our services, but only under strict data protection terms.

7. Access to Your Information

You can request a copy of the personal information we hold about you under the Data Protection Act 2018. To request this, please write to:

Impact Physio
128 Derby Road
Long Eaton
Nottingham
NG10 4ER

Or email us at: contact@impactphysio.co.uk

8. Changes to This Policy

We may update this policy from time to time by updating this page. You should check this page occasionally to ensure you’re happy with any changes.

9. Booking System – Nookal

To manage appointments and patient records efficiently, we use a secure third-party booking system called Nookal. When you book an appointment with us online or in person, your details may be entered into the Nookal system. This may include:

  • Your name and contact information

  • Appointment history and clinical notes

  • Relevant health information provided as part of your treatment

Nookal is fully GDPR-compliant and operates under strict data security and confidentiality standards. Your data is stored securely and is only accessed by authorised Impact Physio staff for the purpose of managing your care.

You can read more about Nookal’s security and privacy practices at:
👉 https://www.nookal.com/uk/security

If you have any questions or concerns about how your information is managed within Nookal, please contact us using the details provided in this policy.