Your First Appointment

A typical first appointment will include specific discussion related to why you have come to see us and what you want to achieve. You can be seen at any of our 4 clinics. Your choice might be related to location, specific therapist and / or the different facilities. Ask us if you’re unsure.

Your visit with us

  • 1 / Prior to your visit

    Call us to book an appointment convenient to you. We have daytime, evening and weekend appointments available. Alternatively you can email or contact us through our online contact form.

  • 2 / First Consultation

    Please bring any insurance details or paperwork with you. We will discuss your problem(s) and carry out a physical examination. We will discuss a probable diagnosis and agree the best course of treatment.

  • 03 / Home exercises

    You will be given exercises to complete between sessions. These are very important and will directly affect the number of sessions you may require. Any problems please do not hesitate to make contact with the Impact Physiotherapy team.

  • 4 / Follow up appointments

    Any follow up sessions will be booked at a convenient time for you. We may discuss your treatment with your GP/specialist if appropriate and with your consent.


We will work with you to achieve the best outcome possible.

A typical first appointment will include specific discussion related to why you have come to see us.  We will ask you what you want to achieve with physio.  This helps us to ensure that you get what is important out of the session.

Typical questions you may have;

  • How / why do I have this problem?
  • How long will it take to get better?
  • What are the consequences?
  • Will it go away / how do I manage it?

The discussion is followed by an examination; of the area and often associated areas. The source of the pain / problem is often what you will come to see us about, however this is often not the cause of the problem – and if we don’t get to the bottom of it then your symptoms may come back again.

For example – you will notice a sore throat when you have a chest infection, however the sore throat can only be eased by cough sweets / drinks but its the chest infection that is cause of the problem.  If you have a problem with your knee, we would typically also look at the back, hip and lower down the leg to see what else might be involved.

In cases where there is a specific onset / history of injury then it can often be a more simple matter of managing this – there are typical protocols you can follow and a timeline regarding tissue healing that will inform you as to when you will be better. Likewise if it is not obvious why you have a problem then getting to the bottom of why can be really interesting and important for us to work together.

We may also discuss any issues we feel are contributing to the issue or maintaining the problem.  This may relate to your general health and well being or activities.

At all stages of the examination we check you understand what we are doing and have the opportunity to discuss any queries you have.  You are welcome to bring someone with you to the appointment.

Our goal is to help you achieve your goals.

Here’s what one of our clients has to say…

“Very knowledgeable, quick diagnosis of root cause and explanation of problem/weakness. Progressive exercises given, where it is easy for me to track progress and improvement. Efficient, professional, knowledgeable treatment in a very friendly environment.”

Which clinic should I go to?

Most people choose where they want to be seen based on location. There are small differences between each of the clinics but essentially you will receive the same high standard you would expect from us wherever you go.

On the page for each of the clinics it lists the services we offer in addition to physio, for example the Long Eaton clinic is where our main Pilates Studio is based, however we also offer Pilates at both the Kedleston Road and West Bridgford sites.

Most of our physios base themselves between several of the clinics, but they individually have special interests, some do acupuncture for example and we also have specialists in hand therapy, pain and neurology.

We encourage people to pick the clinic that is most convenient for them as a starting point, and when you make contact to book your first session please ask if you are unsure in any way.


You will be asked to fill out a health questionnaire. There are a few health reasons that we should know about, this may affect how you feel after a massage or rarely, prevent you from having a massage, therefore we screen everyone prior to their appointment.  If you have any medical conditions that concern you then please let us know on the phone prior to booking.

Typically a massage can be a passive treatment and therefore we have plenty of towels and blankets to cover you during the session. Sometimes you may be asked to move the body part during the massage – a technique called active release for example, but this will be explained to you if appropriate.

You are recommended to drink plenty of water after your session, you may feel tired or sometimes achy after a massage but this will be discussed with you before / during the session of necessary.



You will be asked to fill out a screening health questionnaire.  Because our classes are run by qualified health practitioners who are physios, there are very few reasons why you might not be able to participate in a class.

Due to small class numbers we make sure we adapt the exercises to you for your maximum benefit enabling you to join in. However if you do have medical conditions then let us know so we know how to manage in certain situations.

Don’t forget your socks!

Most classes you will do with socks on – no trainers. We recommend a sock with grips on the sole for your safety, and to wear something comfortable to exercise in. We do stock a small range of grip socks if you want to purchase from the clinic.  During the summer months please bring a small towel for hygiene.

Diagnostic Ultrasound scanning

If appropriate, we also offer ultrasound scanning as a part of our patient diagnosis which can be used for a number of conditions including muscle tears, bleeding or fluid in muscles, bursae or joints, and diagnosing tendon tears.

Diagnostic ultrasound scanning is used to supplement the physiotherapy assessment – we do not diagnose our patients on the basis of the ultrasound image alone.

Body Movement Screen and Personalised programme

"It's like an MOT for your body"

We can offer you a full movement screen that analyses the way you move highlighting areas where you will benefit most from specific conditioning.

If you have a recurrent / long term problem, why not consider a body screen

Find out more about the Body MOT


30 minutes


45 minutes
(recommended 1st session)


60 minutes


30 minutes


45 minutes
(recommended 1st session)


60 minutes


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